Frequently Asked Questions
What documents are required for international shipping?
Essential documents include:
- Commercial Invoice
- Packing List
- Bill of Lading/Air Waybill
- Certificate of Origin
- Export/Import Licenses (if applicable)
- Insurance Certificate
Our team will guide you through specific requirements based on your cargo and destination country.
How long does international shipping take?
Shipping times vary depending on mode and destination:
- Air Freight: 3-7 business days
- Sea Freight: 15-35 business days
- Road Transport: 2-10 business days (continental)
- Rail Freight: 7-14 business days
Expedited options available for urgent shipments.
What items are prohibited for international shipping?
Prohibited items vary by country but typically include:
- Hazardous materials (without proper certification)
- Perishable goods (without special arrangements)
- Counterfeit products
- Weapons and ammunition
- Live animals (requires special permits)
Contact our team for specific restrictions related to your shipment.
How can I track my shipment?
We provide multiple tracking options:
- 24/7 online tracking through our portal
- Automated SMS/email updates
- Mobile app tracking (iOS/Android)
- Direct access to your dedicated logistics manager
Real-time GPS tracking available for high-value shipments.
What insurance options are available?
We offer comprehensive cargo insurance coverage:
- All-Risk Coverage (full value protection)
- General Average Contribution
- War Risk Coverage
- Temperature-Controlled Cargo Protection
- Specialty Item Insurance (art, antiques, etc.)
Premiums start at 0.3% of declared value with $500 deductible.
How are customs duties calculated?
Customs duties depend on:
- Product classification (HS Code)
- Declared value
- Country of origin
- Trade agreements
- Import regulations
Our customs brokerage team provides pre-shipment duty estimation and helps optimize costs.
What packaging requirements do you have?
General packaging guidelines:
- Use new, durable materials
- Proper cushioning for fragile items
- Waterproofing for ocean freight
- Palletize goods over 50kg
- Clear labeling in English
We offer professional packaging services at competitive rates.
How do you handle shipping delays?
Our contingency measures include:
- 24/7 incident response team
- Alternative routing options
- Priority rescheduling
- Regular client updates
- Delay insurance claims assistance
We maintain 98% on-time delivery rate across all transport modes.
